claims - Torre & Tagus

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Marble & Gold Inlay Frames

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Claims

Returns and damages must be reported within 7 days of receiving the merchandise. Contact us by emailing our head office at customerservice@torretagus.com for an authorization number and to arrange replacement or credit.

Returns sent without authorization are subject to a 20% restocking fee + freight charged. Original packaging must accompany all returns.

To process your claim on an invoice, we will require the following information:

Company Name

Customer Number

Contact Name

Invoice Number

Item Number

Quantity

Claim Details

Would you prefer credit or replacement?

Credit Replacement

To expedite your claim, please attach photos of any damaged items.

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