Claims

Returns and damages must be reported within 7 days of receiving the merchandise. Contact us by emailing our head office at [email protected] for an authorization number and to arrange replacement or credit.

Returns sent without authorization are subject to a 20% restocking fee + freight charged. Original packaging must accompany all returns.

To process your claim on an invoice, we will require the following information:

  • Company Name
  • Customer Number
  • Contact Name
  • Email Address
  • Claim Details
    • Invoice Number
    • Item Number and Quantity
    • Indicate if you would prefer a credit or replacement (subject to availability).

To expedite your claim, please include photos of damaged items.

Claims will be processed within 2-3 business days.

Submit Claim