Returns and damages must be reported within 7 days of receiving the merchandise. Contact us by emailing our head office at [email protected]retagus.com for an authorization number and to arrange replacement or credit.
Returns sent without authorization are subject to a 20% restocking fee + freight charged. Original packaging must accompany all returns.
To process your claim on an invoice, we will require the following information:
To expedite your claim, please include photos of damaged items.
Claims will be processed within 2-3 business days.